Your organisation has a number for every kind of capital it holds. Financial capital. Physical capital. Digital capital. It almost certainly has no number for

You just added a step to fix that broken process, didn’t you. That’s autopilot, and it’s almost always the wrong move. Behavioural scientists call it

When I posted last week about new research showing the brain categorises a room as safe or not safe before you are consciously aware of

An AI chatbot’s response to someone in distress was rated as more compassionate than a message written by a human professional. Given a genuine choice

In my work I often hear leaders describe walking into a room and knowing within a second or two whether it is safe to say

You’ve rehearsed exactly what you’re going to say in that hard conversation. You haven’t thought about whether they can actually hear it. Connection before content.