• The information you provided in your enrolment is complete and correct.

• At all times, your conduct whilst training with NeuroCapability will not inhibit other students from learning in a safe and suitable environment.

• You are bound by Trainwest’s policies and procedures, and any amendments made to these, available at https://trainwest.com.au/about-us/policies

• NeuroCapability and Trainwest reserve the right to accept or reject any application for enrolment at its discretion.

• You are encouraged to share with your facilitator any support requirements you may have, so we can assist you to successfully complete your program.

• You (or your employer) will pay all fees required on or before the invoice due date.

• Training fees are not transferable to another training organisation but may be
transferrable to another training participant under special circumstances (at NeuroCapability’s discretion).

• NeuroCapability reserves the right to cancel any course prior to the commencement date should it be deemed necessary and, in that event, shall refund fees paid in line with our Fee Refund Policy.

• All assessment work submitted during your training program is your own. Plagiarism and/or collusion will not be tolerated.

• Any information that you give to Trainwest or that we collect about you may be given to authorised State and Commonwealth Agencies according to legislative requirements (refer to our Privacy Policy in the Handbook for further information).

• NeuroCapability reserves the right to change, alter or amend course content,
structure, and any other matter pertaining to the provision of a course at any time. Such changes, alterations and amendments may be made without notice.

• Trainwest will securely retain all completed student assessment items for a period of six (6) months from the date of your final Award or Statement of
Attainment, in line with our Appeals timeframe (please refer to our Complaints and Appeals Policy). You will be able to retrieve these items upon request to the RTO Manager; alternatively, Response Learning may destroy surplus items prior
to archiving your files.

• Trainwest reserves the right to withhold granting the Award or Statement of Attainment certificate if your fees remain outstanding.

• Trainwest’s Complaints and Appeals Policy does not remove your rights to take action under Australia’s consumer protection laws